Embarrassed and unhappy employees – How do you spot them?

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Recently the CIPD (The Chartered Institute of Personnel Development, the professional body for HR) reported that one in five people were embarrassed or ashamed of the company or sector in which they worked.

Unhappy employees are a huge cost to the business. So if one fifth of your workforce is unhappy – how much could this be costing your organisation?

Many studies have shown that the impact of unhappy employees doesn’t just cause high employee turnover resulting in high costs of re-recruitment, but also impacts productivity and sickness. Research has shown that a happy employee out-performs those who are unhappy by 20%.

There will always be a proportion of ‘unhappy’ people – some people are just born that way! The trick is to keep this to a bare minimum and help increase productivity to impact the bottom line.

Spotting where issues lie is the first step.

Carefully constructed employee surveys are an excellent way to provide the organisation with a full picture of employee views – positive and negative. There are a range of methodologies to ensure that employees feel secure in what they are sharing – after all if their view of the workplace isn’t entirely positive they may feel under threat if they share this.

However surveys for employees are not just based around how employees are feeling. Research is also used by a range of departments to find out how employees view them as an internal service. ‘Internal customer satisfaction’ is a great way to identify inter-departmental issues. Methodologies such as on-line communities, that enhance or replace intranets, are a great way for employees to join in and provide feedback via discussions, polls and focus groups on their organisation.

To find out more Employee Research or On-Line Communities and how they could help your organisation contact kim@explainreasearch.co.uk

Author: explainmarketresearch

We are a market research agency that has delivered high quality and reliable insight to our customers across three decades. From utilities to financial services, and social housing to healthcare, we continue to help our customers identify areas where they can make a positive impact on their business.

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