Explain Market Research has been announced as a finalist in the MRS Operations Awards 2017. The MRS is the world’s leading research association and their annual Operations Awards will take place this year on 14 September 2017 in London. We have been recognised for our outstanding work and are shortlisted as one of three finalists in the field of Best Data Collection (Telephone).
Based in Newcastle upon Tyne, Explain has provided full-service market research solutions to a range of organisations for over two decades, with specialist knowledge and expertise in the utilities, healthcare, social housing and the financial services sectors. Delivering innovative insights is at the forefront of our culture and this has been recognised by the MRS.
Our Managing Director, Kim Davis, commented, “As a proud company partner of the MRS, we are delighted to have been shortlisted as finalists for this prestigious award. The Explain research centre has a team of 45 dedicated telephone researchers; they deliver annually against strategic KPIs, and significantly contribute to the success of the business. In 2016-2017, our telephone researchers delivered productivity scores averaging 96%, quality scores averaging 95%, and completed approximately 131,500 interviews. I’m incredibly proud of our team and the recognition of finalist is testament to all their continued hard work and dedication.”
The MRS, who are dedicated to the support, promotion and enrichment of the research and business world, will announce the winners of eight awards categories and will celebrate the best of the UK’s research agencies in a night of recognition and awards.
Kim went on to add, “We pride ourselves on building and developing longstanding and trusted public, private and the third sector client partnerships through the consistent delivery of powerful and actionable consumer insights. We recognise the need to invest in our team, in technology and in identifying how to continue to improve, always striving for innovation aligned to delivery for our clients. Being part of the awards on 14 September will be a celebration of all the work we undertake to deliver for clients.”
Clients provided us with testimonials to support our award entry, further illustrating Explain’s commitment to deliver for clients, including the following:
“I’ve worked with the team at Explain for over 6 years, while employed in various roles and organisations. Explain have been a critical part of my success to improve customer experience during this time.
I’ve heard people say anyone can make an outbound call/do a survey, the difference for me with Explain is their approach. They understand my needs and business, which has created a partnership working relationship rather than client/supplier. The opportunity to meet the full team including the fantastic telephone researchers creates a real connection and lets me know Explain care about my customers too.”
Adam Stewart, Executive of Customer Services, Barratt Developments plc
Our business has consistently seen growth year on year, providing development and opportunity for our dynamic team. It is this team of specialists across a range of disciplines within marketing and research who enable Explain to deliver market research projects to extremely high standards – from design all the way through to insights and into actions.
With an exceptionally strong team of moderators, researchers, analysts and marketing specialists delivering a mix of qualitative (in depth conversation based research) and quantitative (survey based statistical research) methods, Explain can provide you and your organisation with the powerful and reliable insight that you need to inform your business, customer and marketing strategies.
We employ a wide range of methodologies, from the traditional to the innovative, including:
- Telephone interviews
- Face to face
- Focus groups
- Online communities
- Mobile surveys
- Online surveys
- Desktop research
- Postal surveys
Our team at Explain Market Research are experts at putting research programmes in place to deliver for clients.
Contact us today to find out how we could support you, and click through below to take a more detailed look at some of the solutions we offer.